We provide a suite of best-in-class travel retail services designed to enhance the entire customer experience. Integrating seamlessly with your internal systems and teams to take the risk out of outsourcing your non-core business.


By leveraging economies of scale with a select group of preferred suppliers, we’re able to drive maximum value by offering the most competitive prices while maintaining a viable margin, beneficial terms and conditions, a consistent and preferential supply chain and the ability to develop bespoke products that differentiate you from competitors.

Crew engagement.

Our Global Crew Pillar of industry experts is dedicated to training your crew, covering all aspects of retail from cross-selling and product knowledge to creating a great trolley display. We also run engaging competitions and award programs to boost engagement and foster two-way communication to help them drive sales and improve customer satisfaction.

cabin crew


Our experienced operations team specialises in the solution design and management of efficient and cost-effective warehousing. We prioritise continuous improvement to future-proof your warehousing solution and keep sustainability and safety compliance at the forefront of our thinking throughout each component of the warehouse and logistics process.


We deploy Customer Account Teams that serve as a single point of contact, working cross-functionally across every area of your business. We employ a robust governance structure with regular weekly, monthly and cycle-end reporting, as well as invaluable data analysis, clear insights and recommendations for continuous improvement.

safe hands


We craft tailored, targeted and effective marketing strategies for clients that are always on brand. Our marketing solutions are designed to deliver measurable improvements to brand awareness, revenue and customer satisfaction across various touchpoints such as e-commerce, social media, menus, promotions, giveaways and competitions, delivered digitally or in print.

BA’s Christmas ‘2023 F&B menu
BA Euroflyer’s Christmas ‘2023 F&B menu
Safair’s current F&B menu
Kenya Airways current Duty-Free Brochure
Airlinks Duty Free Brochure


Operating across multiple international airports brings with it complex legislative requirements, which given the volumes, requires a tried and tested automated financial solution. As the merchant of record in many instances, we offer strict data compliance, as well as analysis of credit card acceptance, chargebacks or resubmissions.

Stack of coins

Benefits to your business.

Tourvest Retail Services your faster, smarter partner.

Customer Experience

Enhanced customer experience, NPS and C-Sat scores

Spend Per Head

Increased spend per head and decreased cost of operations

New Product Development

Continuous new product development and innovation

Digital Innovation

Technological and digital innovation throughout the customer journey

Crew Engagement

Improved staff/crew engagement and buy in, online and face-to-face

Warehousing & Logistics

Industry-leading warehouse, supply chain and logistics solutions that
free up space and reduce waste


More accurate data, added value reporting and advanced forecasting

Risk Mitigation

Extensive risk mitigation measures in place for extra peace of mind


Access to a passionate, knowledgeable and experienced team of travel retail experts

Burger Render


Our team excels at developing leading travel retail product ranges to elevate your food and beverage and duty free offering.

Laptop Render


Our technology solutions utilise the very latest digital innovation to revolutionise your customer’s travel experience.