Your faster, smarter partner.

Tourvest Retail Services is a global travel retail expert providing a host of high-quality and innovative products, services and technology solutions that enhance the customer experience to drive revenue.

PLAY

We’re a division of the Tourvest Group, one of the world’s leading integrated tourism groups employing more than 5,000 people around the world. The Tourvest Group is made up of six divisions specialising in everything from travel retail and services to accommodation and destination management.

  • Destination Management/ Tour Operations

  • Travel Retail

  • Travel Management Companies

  • Hotels & Lodges

  • Activities & Adventures

  • Foreign Exchange

Our reach extends across the globe with operations in more than 20 countries across five continents.

  • Angola
  • Botswana
  • Brazil
  • Caribbean
  • Ethiopia
  • France
  • India
  • Japan
  • Kenya
  • Mauritius
  • New Zealand
  • Nigeria
  • Russia
  • Seychelles
  • South Africa
  • Spain
  • Tanzania
  • Uganda
  • United Kingdom
  • Zambia
  • Zimbabwe
Tourvest Map

Our mission, vision and values.

Our mission.

Our mission is to provide innovative retail products, services and technology solutions that make the journey as memorable as the destination.

Friends

Our vision.

To be recognised as the market-leading experts by connecting and transforming the travel retail ecosystem to enhance the customer experience.

Our values.

One business, one team.

At the heart of our business, we believe in the power of unity, togetherness and teamwork. We cultivate collaboration and value every single employee by being mindful of their wellbeing and creating a harmonious and motivated work environment.

Failure is encouraged.

In our relentless pursuit of innovation and continuous improvement, we’ve fostered a culture where trying new things thrives. We value bold ideas, embrace experimentation and encourage failing fast as an opportunity for growth and learning.

Every customer matters.

Driven by an endless commitment to satisfaction, we place our customers (and our customer’s customers) at the forefront of everything we do. We consistently create and curate extraordinary customer experiences to make every moment matter.

Trust us to deliver.

Our high-performance mindset means we can be trusted and relied upon to consistently deliver best-in-class travel retail solutions. We’re adaptable, resilient and relentless, doing whatever it takes to deliver on time and beyond expectations.

Our leadership team.

Tourvest Leadership Team

Clive Jones - CEO

Clive joined the Tourvest Group in 2001 and held various senior leadership roles before taking up his current position in February 2014.

He is highly skilled in company strategy formulation and implementation, building successful teams, driving innovation, disruptive change and continuous improvement, client relationship building, negotiation and new business development.

Tourvest Leadership Team

Helmien Stevens - CFO

With more than 25 years in finance, Helmien’s experience includes financial reporting and global planning, corporate governance, statutory compliance, annual financial statements, taxation, budgeting, transfer pricing and risk management.

Her people skills and strong financial leadership make her an invaluable member of our team when dealing with global contracts.

Tourvest Leadership Team

Gareth Forbes - CIO

Gareth has worked for 15 years within IT, specialising initially in the field of business analysis and later broadening his responsibilities to product management and innovation.

The key objectives of his role are to define and drive our IT strategy in pursuit of value generation for the business.

Tourvest Leadership Team

Michael Berridge - Product and Commercial Director

Michael joined Tourvest Retail Services on a retail consultancy basis initially before becoming a permanent member of the leadership team in 2021. During his consulting role, he worked on a project that culminated in us winning a global award for our TourCAST programme.

Michael’s extensive experience comes from having previously worked in supply chain in the retail sector, including high-street fashion and high-end jewellery, before transitioning to buy on board in the airline industry and later fresh food in the food-to-go sector. His portfolio includes new product development, buying, supply chain and operations.

Tourvest Leadership Team

Nomusa Khumalo - Chief Customer Officer Africa & Middle East

Nomusa has been at Tourvest for 7 years. Her experience includes 15 years within Information Technology & Project Management, specialising initially in the field of Systems & Business analysis, and later branching into Project Management.

Within the travel & tourism space, my key focus is Customer Engagement in Africa and Middle East. The focus being strategic growth in these markets from a customer centric point of view through implementation of innovative products and solutions.

Life at Tourvest.

For our people at Tourvest, life revolves around two key pillars – our Ways of Being and Ways of Working.

Ways of Being

Our Ways of Being are all about gaining trust and earning respect. Our teams are empowered to take ownership, to fail fast and to learn from it to drive continuous improvement. We encourage them to pull no punches but also to listen and reward them for raising problems and solutions at the same time. We ask that they bring a positive enthusiasm to work and for them to recognise that we are one business and one team. Most important of all, we expect them to care.

Ways of Working

Our Ways of Working are geared towards providing quality solutions at speed, efficiently and cost-effectively, partnering with those that are best in class wherever necessary to deliver on our vision. We respect each other’s time and do our hardest to meet every deadline or communicate well in advance if something outside of our control means it’s no longer possible. As one business and one team, we promote open inter-department collaboration and integration and actively avoid siloed working.

With all our Ways of Working, we ask ourselves the following questions:

  • Faster – will it make us faster?
  • Smarter – will it improve innovation, efficiency, quality and cost-effectiveness?
  • Partner – are we both a trusted partner and working with best-in-class partners within our eco-system?
Duty free
Man on laptop
Woman on plane
Two people with laptops
Man on a train with laptop

Vision 27

Vision 27 is our strategy for the future. It’s a look ahead to where we want to be in 2027 that helps to align the business and team to a single unified vision and direction. It provides the strategy, principles, direction, priorities and focus for investment. The seven key strategic focus areas that make up Vision 27 are:

  • Financials
  • Customers
  • Lowest cost of distribution
  • Products
  • Technology
  • New business growth
  • Team

Corporate and social responsibility.

We’re committed to being a responsible corporate citizen of the communities and the environments in which we operate. We know our success is not just a result of how we perform operationally or financially but also how we create a positive and mutually beneficial relationship with every stakeholder affected by our business.

One of our key strategic imperatives is to positively impact the long-term sustainability of society, particularly the communities in which we operate and the tourism attractions that most of our business relies on. Our sustainability approach is focused on the following areas:

Earth

Corporate Social Responsibility (CSR)

Corporate responsibility, realising that its continued success lies with the ability to play a leading role in the development of the travel and tourism industry and to support important industry initiatives.

Corporate Social Investment (CSI)

Corporate Social Investment (CSI), including socio-economic development contributions as defined by the B-BBEE Codes of Good Practice, aimed at positively impacting society.

Employee Volunteer Programmes

Employee Volunteer Programmes, in order to increase the visibility of and affinity in the Tourvest brand in the community while instilling the group's corporate culture and values within its employees.

Skills Development

Skills Development, especially in the area of travel and tourism education, with a focus on developing skills at a grassroots level in an industry where quality consultants are becoming increasingly scarce.

Community Development

Community Development, particularly in the field of job creation through craft development and support for the Siyazisiza Trust as well as lodge ownership in order that rural community members, in particular women, may share the success and growth of Tourvest.

Africa’s Natural Heritage

Africa's Natural Heritage, it will assist in sustaining destinations that will become increasingly attractive to foreign visitors whose needs will further stimulate job creation and local economies.
Burger Render

Products

Our team excels at developing leading travel retail product ranges to elevate your food and beverage and duty free offering.

Earth Render

Services

Our suite of best-in-class travel retail services makes enhancing the customer experience easy.

Laptop Render

Technology

Our technology solutions utilise the very latest digital innovation to revolutionise your customer’s travel experience.