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Johannesburg, South Africa, 31st July 2023, FlySafair is about to go on a journey of a different kind, as they explore ways in which to further enhance their onboard retail proposition, having awarded Tourvest Retail Services (Tourvest) the contract to provide onboard products, services and technology
solutions to the airline.
FlySafair is South Africa’s largest domestic airline, along with an expanding African regional route network, operating over 150 flights per day. FlySafair will be transitioning to Tourvest from its existing incumbent onboard retail provider on the 1st August 2023, with some initial positive developments in terms of additional onboard payment methods, as well as an enhanced menu and fresh sandwich selection, which will be followed by a program of additional enhancement planned in the months to follow.
Kirby Gordon, Chief Marketing Officer at FlySafair explained “Our intention has always been to offer an end-to-end flight service that is affordable, reliable, and hassle-free. We’re confident that we’ve found a partner in Tourvest who can help us continue to deliver against that intention when it comes to our on
board retail offering.”
Clive Jones, Chief Executive Officer at Tourvest Retail Services responded, “Tourvest is excited to have been awarded the FlySafair contract, especially given the airlines positioning and growth in the market. We are determined and committed to add value to FlySafair and most importantly, their onboard customers. Of course, any change and implementation of this scale will have its initial challenges, however when both parties synergise their individual core competencies, this results in some exciting opportunities. We have an aligned joint strategy and set of objectives for the retail program, which therefore empowers both parties to be unified in our focus on the execution of the strategy, with the express intent to delight the FlySafair customers onboard, which is ultimately why we are here.”
For enquiries pertaining to Tourvest Retail Services, please visit our website or contact Michelle Green at: Michelle.green@tourvestretail.com
