We’re a division of the Tourvest Group, one of the world’s leading integrated tourism groups employing more than 5,000 people around the world. The Tourvest Group is made up of six divisions specialising in everything from travel retail and services to accommodation and destination management.
Destination Management/ Tour Operations
Travel Retail
Travel Management Companies
Hotels & Lodges
Activities & Adventures
Foreign Exchange
Our mission is to provide innovative retail products, services and technology solutions that make the journey as memorable as the destination.
To be recognised as the market-leading experts by connecting and transforming the travel retail ecosystem to enhance the customer experience.
At the heart of our business, we believe in the power of unity, togetherness and teamwork. We cultivate collaboration and value every single employee by being mindful of their wellbeing and creating a harmonious and motivated work environment.
In our relentless pursuit of innovation and continuous improvement, we’ve fostered a culture where trying new things thrives. We value bold ideas, embrace experimentation and encourage failing fast as an opportunity for growth and learning.
Driven by an endless commitment to satisfaction, we place our customers (and our customer’s customers) at the forefront of everything we do. We consistently create and curate extraordinary customer experiences to make every moment matter.
Our high-performance mindset means we can be trusted and relied upon to consistently deliver best-in-class travel retail solutions. We’re adaptable, resilient and relentless, doing whatever it takes to deliver on time and beyond expectations.
Clive joined the Tourvest Group in 2001 and held various senior leadership roles before taking up his current position in February 2014.
He is highly skilled in company strategy formulation and implementation, building successful teams, driving innovation, disruptive change and continuous improvement, client relationship building, negotiation and new business development.
With more than 25 years in finance, Helmien’s experience includes financial reporting and global planning, corporate governance, statutory compliance, annual financial statements, taxation, budgeting, transfer pricing and risk management.
Her people skills and strong financial leadership make her an invaluable member of our team when dealing with global contracts.
Gareth has worked for 15 years within IT, specialising initially in the field of business analysis and later broadening his responsibilities to product management and innovation.
The key objectives of his role are to define and drive our IT strategy in pursuit of value generation for the business.
Nomusa has been at Tourvest for 7 years. Her experience includes 15 years within Information Technology & Project Management, specialising initially in the field of Systems & Business analysis, and later branching into Project Management.
Within the travel & tourism space, my key focus is Customer Engagement in Africa and Middle East. The focus being strategic growth in these markets from a customer centric point of view through implementation of innovative products and solutions.
Paul joined Tourvest seven years ago and brings first class analytical, problem-solving and project management skills to the team. With over 25 plus years in cross-functional manufacturing, logistic experience roles to executive management, he has the knowledge and expertise working with “Blue Chip” customers in FMCG, Retail and Travel to challenge the status quo to make real change happen.
His passion is building, developing, and motivating teams, as well as realising individual talents and capabilities across a range of supply chain and operational disciplines, coupled with the ability to drive real culture change.
Nicola has extensive experience in the development and implementation of commercial strategies, building strong relationships with current customers, whilst cultivating new business.
She has substantial Travel Retail industry knowledge working with a number of airline retail programs in commercial, retail, procurement, supply chain and operations as well as new business implementation. Highly skilled in transformation and continuous improvement, driving and optimising the end-to-end retail business, inflight store optimisation and profitability, and inventory management.
Andria started her career in Tourvest Retail Services in 2018 in the Finance department. The opportunity to manage Human Resources in TRS came in 2022 and she took a seat as Head of Human Capital on the executive team in 2024. With a strong background in industrial psychology, she has made it her goal to foster inclusive workplace cultures that enhance employee engagement and productivity.
Holding a BCom Honours from the North West University (previously known as PU for CHE), majoring in Industrial Psychology and Consumer Behaviour, Andria is dedicated to continuous learning and adopting to modern HRM strategies in a digital driven world. She believes in the power of collaboration and advocate for policies that support diversity, equity, and inclusion in the workplace.
In her current role, she is committed to creating a positive work environment where employees thrive. When not championing HR best practices, she enjoys exploring nature on a motorbike and discovering new travel destinations, reflecting her belief in work-life balance.
Our Ways of Being are all about gaining trust and earning respect. Our teams are empowered to take ownership, to fail fast and to learn from it to drive continuous improvement. We encourage them to pull no punches but also to listen and reward them for raising problems and solutions at the same time. We ask that they bring a positive enthusiasm to work and for them to recognise that we are one business and one team. Most important of all, we expect them to care.
Our Ways of Working are geared towards providing quality solutions at speed, efficiently and cost-effectively, partnering with those that are best in class wherever necessary to deliver on our vision. We respect each other’s time and do our hardest to meet every deadline or communicate well in advance if something outside of our control means it’s no longer possible. As one business and one team, we promote open inter-department collaboration and integration and actively avoid siloed working.
With all our Ways of Working, we ask ourselves the following questions:
Vision 27 is our strategy for the future. It’s a look ahead to where we want to be in 2027 that helps to align the business and team to a single unified vision and direction. It provides the strategy, principles, direction, priorities and focus for investment. The seven key strategic focus areas that make up Vision 27 are:
We’re committed to being a responsible corporate citizen of the communities and the environments in which we operate. We know our success is not just a result of how we perform operationally or financially but also how we create a positive and mutually beneficial relationship with every stakeholder affected by our business.
One of our key strategic imperatives is to positively impact the long-term sustainability of society, particularly the communities in which we operate and the tourism attractions that most of our business relies on. Our sustainability approach is focused on the following areas:
Our team excels at developing leading travel retail product ranges to elevate your food and beverage and duty free offering.
Our suite of best-in-class travel retail services makes enhancing the customer experience easy.
Our technology solutions utilise the very latest digital innovation to revolutionise your customer’s travel experience.
