Our retail and catering buying service is built on a foundation of strategic insight, operational precision, and customer-centric innovation. We don't just procure products, we curate experiences.
We align our product ranges with passenger preferences using robust data analytics. This includes route profiling, flight duration, and departure time to ensure that every item onboard is relevant and desirable.
Our merchandising team plays a pivotal role in translating buying decisions into commercial success. We ensure that every product is optimally presented, priced, and positioned to maximise revenue and enhance the customer experience.
We work together with the buying team to build data-driven product ranges tailored to flight profiles, passenger demographics, and seasonal trends. Merchandisers are accountable for stock management, product loading, and forecasting, ensuring that every item onboard is there for a reason and performs.
Tourvest Retail and Catering Services offers a robust and scalable pre-order solution designed to enhance customer convenience, optimise inventory planning, and drive incremental revenue across airline and cruise retail and catering environments.
Multi-channel access: customers can browse and purchase via mobile or desktop, with seamless UX across devices.
Our marketing team is at the heart of creating memorable customer experiences. By blending strategy, creativity, and data-driven insights, to deliver campaigns that inspire, engage, and convert.
We align with customer expectations and market trends to ensure our brand remains relevant and aspirational.
Integrated plans across digital, social, and in-flight channels create a seamless experience wherever our customers connect.
At Tourvest, we believe engaged crew deliver exceptional customer experiences. Our approach combines training, communication, incentives, and recognition to create a culture of retail and catering excellence.
Through the Tourvest Training Programme, crew gain skills in retail selling, pre-order processes, and EPOS updates. Our 'Train the Trainer' programme builds expertise and ensures knowledge is shared across teams.
The Tourvest Retail and Catering Services Call Centre handles pre-order queries including amendments, missing items, and damaged goods, ensuring end-to-end customer support.